Return & Refund Policy


How to notify us in the event of a return.

If there are any issues concerning your order, please notify us of your returns by email at or by phone by calling +27215510780 as soon as possible.


How we will rectify any issues.

If possible, we will do our best to rectify the issue on the day of your event. Furthermore, the sooner we get notification from you, the more likely it is that we are able to do this.


Our exchange policy.

If returns are seen as unsatisfactory to the customer, they may be eligible for a replacement or exchange.


Our refund policy.

We shall offer a full refund or replacement if we deem that an item is faulty.


Forward as much evidence as possible.

We ask that the customer forwards as much evidence to us as possible (photos, call logs, emails). We can then process any Exchange, Refund or Delay Rebate without delay.


We treat each returns notification on a case by case basis.

We treat each returns notification in accordance to the policy set out above. However, we may need to adapt this policy to suit any abnormal circumstances. For this reason, we give all statements without prejudice and do limit them to their current content.
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